FREQUENTLY ASKED QUESTIONS

How is the new 2018/19 SBS-Agreement made up?

Each agreement is for 10 mandatory sessions.  This is made up of 5 morning collections on the same route / same stop, plus a further 5 sessions which are available from either afternoon (16:20pm) or evening (17:45pm) drop-offs.  This agreement will automatically rollover each year that your child remains in the school, until it is cancelled by the originator of the contract giving a full term’s notice.  Each year, the T&Cs are updated and parents are expected to ensure that they ‘refresh’ their understanding of them / with their children, each year.

 

How much does it cost?  How do I pay for my child’s School Bus Service provision?

For 2018-2019 there will be 174 academic days.  The annual cost for this provision will be charged termly in advance along with your school fees which are due on / before the first day of each term.  The amount may vary due to the number of days in a term and which Route you have chosen.  Any discounts that you are entitled to, will be applied at the time of billing and should show when you receive the auto-generated email when your initial booking is confirmed.    

Pricing Structure

 

What Late-Bus HUBs are available?

Starting September 2018, there will be the following HUBs available; please see full timetable on Routes tab: 

LEAMINGTON SPA LATE-BUS

Leamington Spa (West HUB); Leamington Spa (Centre HUB); Leamington Spa (North HUB)

STRATFORD UPON AVON LATE-BUS

SUA (Waitrose HUB); SUA (Butterfly HUB); SUA (Centre HUB)

BANBURY LATE-BUS

Gaydon HUB; Warmington HUB; Banbury HUB

 

Can my child use a Late-Bus HUB which is not on their usual morning Route?

Yes – the idea of the HUBS is that they have been chosen to provide an ‘outside of Warwick’ option for parents to collect their children from, without having to negotiate the substantial delays that can be encountered during the evening rush-hour.  If your main contracted Route each morning does not have a HUB provision, you can still send your child home on one of the Late-Buses if there is space available.

 

How do I choose either an Afternoon / Late-Bus option?

All pupils will by default, be able to go home on the afternoon (16:20pm) bus on the route they are contracted to.  If they wish to go on one of the Late-Buses then the responsibility for ensuring this is arranged in advance lies between yourselves and your son/daughter.  It is not the responsibility of the SBS to make arrangements for families to ‘swap’ from afternoon to evening buses.  Duty staff will be present at both sessions.  In the extremely unlikely event that the buses are unable to accommodate a pupil, they should contact a duty member of staff, alternatively they should report to reception at the Warwick School Sports Centre who will contact the duty member of the Senior Management Team.

 

What happens if the Afternoon / Late-Bus is full up?

The buses that will be ordered for the afternoon will accommodate all those pupils who are booked to travel into school each morning.  The Late-Bus provision will be made up of three 71-seater buses in the first instance, whilst this trial provision is tested.  Duty staff will be present at both sessions.  In the extremely unlikely event that the buses are unable to accommodate a pupil, they should contact a duty member of staff, alternatively they should report to reception at the Warwick School Sports Centre who will contact the duty member of the Senior Management Team.

 

How do I request a new HUB to serve our local area?

To request the possibility of adding new HUB thereby effectively changing the late-bus provision, there needs to be substantial demand to do so.  In the past where one/two parents have suggested that a number of families are interested – when looked into, this has not been the case.  If there is a significant interest in the sighting of a new HUB, then each family individually must email Transport@warwickschools.co.uk expressing this interest so due consideration can take place.

The current Late-Bus provision is a trial; we need your support and feedback to move the service forward and appreciate hearing from all parents in this regard.

 

What to do if the School Bus is late or does not arrive?

Our coach companies make every effort to minimise delays, but sometimes these can be out of their control (roadworks / traffic delays).  Please wait at your stop for 10 minutes after the scheduled pick up time.  Whilst waiting, please check the WISF Transport website to see if there are any updates.  If the school bus has still not arrived, please contact the Transport Team on either the main office number (01926 735409 from 08:00am) or the emergency Transport number 07810 481529 for guidance.

Travel Status

 

What happens in the event of a road closure / roadworks?

If we become aware of any planned roadworks, this will be uploaded onto the WISF Transport website straight away.  We will also ensure that you receive a full update via the messaging system, along with any diversions / new stop locations.  However, we know that sometimes unplanned roadworks / emergencies, causes the coach companies to divert from schedule, with little notice.  Again, when we are aware of this we will use the text message system to ensure parents / pupils are kept up to date.

Always ensure that you keep the main school offices up to date with any mobile phone number changes, so that the notification system contacts your most recent numbers.

Travel Status

 

What about adverse weather conditions?

Severe weather routes are agreed with our coach providers at the start of each academic year and are publicised well in advance on the WISF Transport website.  If the Head Teachers’ make the decision to close any of the schools, this would be communicated to parents via the text messaging system with referral to the main school websites.  It is always a good idea to listen to local radio stations which will also give out detailed information in relation to school closures during bad weather.

If the schools are remaining open, but the severe weather routes are to be used – you will be notified using the text messaging system and updates will be available on the WISF Transport website

Travel Status

 

How do I get a replacement bus pass if my child has lost his/her pass?

It is a condition of travel that pupils carry their bus pass with them on all journeys to show to the driver.  Failure to do so is a breach of the Terms & Conditions which they must adhere to when using the Service and the Deputy Headteachers will be monitoring this going forwards.

Temporary passes are always issued at the start of the academic year for new starters, until their school photographs have been taken.  Then they will receive their ‘permanent’ bus pass.

If your son/daughter needs a replacement bus pass, please complete the Replacement Bus Pass request form on the WISF Transport website.  There is a charge of £10.00 per replacement pass.

Request a bus pass

 

We are moving house, what do I need to do?

  1. You must ensure that if you move house, it is essential that you inform the main school offices so that they can make the necessary changes to your child’s records which may be used by the schools in the event of emergency contact.
  2. Log onto the WISF Transport website in the first instance to check if the NEW route can accommodate your request.
  3. Once you have gained this clarification, please edit your booking to the new route on WISF Transport website.

 

Within the same price banding: if you move address within the same banding, there will be no additional costs involved.  Your son/daughter may require a new bus pass and this will be provided at no extra cost.

New price banding:  if you move address and the price banding changes – our billing system will need to correct your bill at the next appropriate billing session.  Your son/daughter may require a new bus pass and this will be provided at no extra cost.

Edit your booking

 

‘Village’ Bus Stops

We would always wish to give families the freedom and flexibility to choose whichever bus stop they wish to use, be it close to home or en-route to elsewhere.  However, we have some small villages which are unable to accommodate large numbers of vehicles close to the bus stops in a safe fashion.  

Families should be aware that from September 2018, the postal codes of all bookings for village locations will be checked to ensure the bus stop always remains safe whilst serving its local community.  If this becomes an issue, the booking may need to be transferred to another bus stop which can accommodate the rise in numbers safely.

We would always suggest that some of the larger purpose-built Hubs are used by families if they wish to drop off en-route, rather than these small villages and your support for this would be appreciated. 

 

Can my child bring a friend home using the School Bus Service?

Bus user ‘friend’ (swapping of routes): YES – as long as 1) BOTH sets of parents send written authorisation to the transport@warwickschools.co.uk email 48 hours in advance, and 2) there is space available on the Route.  Costs incurred (where the ‘stop’ is in a higher banding), will be borne by the change requestor and this needs to be clarified prior to acceptance.

Non-bus user ‘friend’: NO - unfortunately, this is not an option we are able to offer as they have not signed up to our Terms & Conditions of travel

 

Who should my son/daughter contact if they need assistance on the bus?

Each of our bus routes have a number of key people that youngsters can talk to, if they are experiencing difficulties.

  1. Each bus has a Prefect, usually a member of the Sixth Form, who can be approached in the first instance
  2. If your child prefers, they can talk to the driver (only when the bus has come to a stop) who may offer further assistance
  3. Each morning, members of the academic team are available when the buses arrive at the coach park and again, can be approached
  4. Finally, if your child still requires assistance they can approach any member of the WISF Transport Team who will be happy to help

 

Split Family Assistance

The Foundation is always keen to support families who find themselves requiring travel for their children from two separate destinations.  With this in mind, and in the spirit of being fair to all those requesting this service, please contact Transport directly (Transport@warwickschools.co.uk ) to discuss further.

 

Pupils travelling with Medical Conditions

The Foundation is happy to transport any of its eligible pupils on the School Bus Service. 

Parents are responsible for making the decision initially as to whether they feel it is appropriate for their son / daughter to travel with their medical condition.  However, parents need to be fully aware that in the event of a medical emergency with their child, the emergency services would be called and absolutely no intervention by the bus driver is expected.

In the event of the emergency services being called, no future travel by the pupil would permitted until a reassessment has taken place / agreement reached by parents, medical professionals and the senior teams.  If the child was then removed from the Service, no penalty fees would be owing.

 

Emergency School Bus Service assistance (exceptional circumstance)

The School Bus Service would always wish to assist non-bus user families if there was an exceptional need, and this provision can be discussed in the first instance with their child’s pastoral team.  This can only be accommodated if there is space on the route at that time.

 

Lost Property

Please complete the Lost Property Form found on the WISF Transport website which will link directly with the coach provider.  Please allow 24 hours from sending before contacting the coach company directly to make further enquiries.

Lost property form

 

Exchange Students

We are happy to accommodate Exchange Students within the School Bus Service provision, where space on Routes permits.  This is a bespoke arrangement and we would expect that host families explain the key points of the T&Cs to these visitors, before using the Service.

Please email the Transport team in the first instance as soon as possible (certainly 2 weeks before their visit) via Transport@warwickschools.co.uk copying in your Pastoral team for clarification (Head of Year etc).  There is no cost for your visitor, but places will be on a ‘first come first served’ basis only.

 

How do I cancel / give notice, for the School Bus Service?

All passes are annual and will roll-over each academic year onto the next unless cancelled.  If you wish to cancel your son/daughter’s bus provision you will need to give one full term’s notice, electronically by the parent who signed up to the Service.  Please use the WISF Transport website

Make a Cancellation

 

My son/daughter is in Year 11 and GCSE results may change our booking?

If your son/daughter is currently in Year 11 and is awaiting their examination results (Thursday 22nd August 2019); you may not be in a position to clarify your booking with the School Bus Service until you have had any necessary conversations with the senior academic team.  Therefore, if after consultation with the senior academic team it is decided that your son/daughter should continue their education elsewhere, then any monies you have paid up-front and not used, will be refunded to you.

 

Do the Routes / Stops stay the same each year?

The routes are designed based on previous experience and parent feedback.  We have endeavoured to do all we can to meet known demand, subject to feasibility.  The service is reviewed and refreshed each year and may change in line with pupil numbers and where they live.  Finally, we take into account any issues that may possibly have been experienced that year and learn from them, adjusting / streamlining if necessary.

 

How do I request the possibility of a new bus stop?

To request that we look into the possibility of adding a new bus stop thereby effectively changing a bus route, there needs to be considerable demand to do so.  In the past where one parent has suggested that a number of families are interested – when looked into, this has not been the case. 

If there is a substantial interest in the sighting of a new bus stop, then each family individually must formally register their interest by emailing Transport@warwickschools.co.uk.  Once received, you will then be asked for further detailed information in support of your request, which will then help inform the process.  This interest must be received by the Autumn half-term of any academic year so that it gives us sufficient time to see if the proposal is viable and given our full consideration.  We start the procurement process with our coach companies each New Year, so our full list of routes/stops needs to be confirmed by this deadline.

The bus routes have been designed to operate throughout the harsh winter road conditions getting the children into school on time.  Any changes considered would have to look at the route as a whole and the impact that any additional stops may have on all families, not just one or two.

 

Concerns / Complaints Procedure

We always aim to provide a high standard of School Bus Service and we take pride in how this is delivered.  Our Parents’/Pupils’ views are important to us but if you are unhappy with any of our services, it is important to let us know thus helping us to improve our provision.

If you have a complaint, there is a Complaints Procedure already in place.  Please refer to the “Contact” tab on this website for further details.