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Frequently Asked Questions 2019-2020





General questions

 

The School Bus Service is pleased to offer the following 3 options for travel this year:

Option A:

5 x Morning sessions and 5x Afternoon or Late Bus sessions

This option gives your child the flexibility to choose between the afternoon and late bus options on a daily basis

Option B:

5 x Morning sessions and up to 5x Afternoon or Late Bus sessions

This option allows you to pick your bus sessions once you have seen the ‘draft’ activities timetable that is published during the Summer Term

Option C:

5 x Morning sessions Only

This option only gives you morning sessions

All bus sessions need to be pre-booked termly in advance

Pupils will only be able to travel on the afternoons / evenings chosen at the time of booking on the Transport website. This information will be visible on the new School Bus Service Bus passes 2019-2020 to indicate when a pupil is authorised to travel on the School Bus Service.

This agreement will automatically rollover each year that your child remains in the school, until it is cancelled by the originator of the agreement giving a full term’s notice. Each year, the T&Cs are updated, and parents are expected to ensure that they ‘refresh’ their understanding of them / with their children, each year.

 

In the unfortunate event that an after-school activity is cancelled we fully appreciate that your child may wish to travel home on the earlier afternoon (16:15pm) departure. In this event, we will allow pupils with evening bookings to board the same route colour coach that they use in the morning.

 

If the afternoon coaches have already departed, pupils will be allowed to use the Homework club free of charge until the evening (17:45pm) coaches arrive on site.

 

For 2019-2020 there will be 173 academic days. The annual cost for this provision will be charged termly in advance along with your school fees which are due on / before the first day of each term. The amount may vary due to the number of days in a term, which Route you have chosen and the amount of sessions you have selected. Any discounts that you are entitled to, will be applied at the time of billing and should show when you receive the auto-generated email when your initial booking is confirmed.

 

The Foundation supports the idea that our pupils should be able to eat “sensible” food while travelling on the School Bus Service which does not damage or cause litter to our high-quality coaches. There are, however, the following caveats:

 

  • Pupils should not eat cakes or chocolate on our buses.
  • Pupils should not bring fizzy drinks onto our buses
  • Pupils should not bring chewing gum onto our buses
  • Pupils are to tidy any mess created and take it off the bus upon exit at their stop. Failure to do so will be reported to the relevant pastoral team and may be invoiced to parents accordingly

 

Bus user ‘friend’ (swapping of routes): YES – as long as 1) BOTH sets of parents send written authorisation to the transport@warwickschools.co.uk email 48 hours in advance, and 2) there is space available on the Route.  Costs incurred (where the ‘stop’ is in a higher banding), will be borne by the change requestor and this needs to be clarified prior to acceptance.

 

Non-bus user ‘friend’NO - unfortunately, this is not an option we are able to offer as they have not signed up to our Terms & Conditions of travel

 

Only the Transport Department are able to authorise this service, no permissions are granted from elsewhere.

Each of our bus routes have a number of key people that youngsters can talk to, if they are experiencing difficulties.

Each bus has a number of Prefects, usually a member of the Sixth Form, who can be approached in the first instance. If your child prefers, they can talk to the driver (only when the bus has come to a stop) who may offer further assistance. Each morning, members of the pastoral team are available when the buses arrive at the coach park and again, can be approached. Finally, if your child still requires assistance they can approach any member of the WISF Transport Team who will be happy to help

 

If your son/daughter is currently in Year 11 and is awaiting their examination results (Thursday 22nd August 2019); you may not be in a position to clarify your booking with the School Bus Service until you have had any necessary conversations with the senior academic team.  Therefore, if after consultation with the senior academic team it is decided that your son/daughter should continue their education elsewhere, then any monies you have paid up-front and not used, will be refunded to you.

 

All passes are annual and will roll-over each academic year onto the next unless cancelled.  If you wish to cancel your son/daughter’s bus provision you will need to give one full term’s notice, electronically by the parent who signed up to the Service.  Please use the WISF Transport website 

 

Make a Cancellation

 

Traffic & Adverse Weather Conditions

Our coach companies make every effort to minimise delays, but sometimes these can be out of their control (roadworks / traffic delays). Please wait at your stop for 10 minutes after the scheduled pick up time. Whilst waiting, please check the WISF Transport website / your mobile phone, to see if there are any updates. If the school bus has still not arrived, please contact the Transport Team on either the main office number (01926 735409 from 08:00am) or the emergency Transport number 07810 481529 for guidance.

 

If we become aware of any planned roadworks, this will be uploaded onto the WISF Transport website straight away. We will also ensure that you receive a full update via the messaging system, along with any diversions / new stop locations. However, we know that sometimes unplanned roadworks / emergencies, causes the coach companies to divert from schedule, with little notice. Again, when we are aware of this we will use the text message system to ensure parents / pupils are kept up to date.

 

Always ensure that you keep the main school offices up to date with any mobile phone number changes, so that the notification system contacts your most recent numbers.

 

Travel Status

 

Severe weather routes are agreed with our coach providers at the start of each academic year and are publicised well in advance on the WISF Transport website (see Severe Weather button). If the Head Teachers’ make the decision to close any of the schools, this would be communicated to parents via the text messaging system with referral to the main school websites. It is always a good idea to listen to local radio stations which will also give out detailed information in relation to school closures during bad weather.

 

If the schools are remaining open, but the severe weather routes are to be used – you will be notified using the text messaging system and updates will be available on the WISF Transport website

 

Travel Status

 

School Bus Service Routes & Stops

Starting September 2019, there will be the following HUBs available:

 

COVENTRY LATE BUS

Leamington spa HUB, Kenilworth HUB, Coventry (Memorial Park) HUB.

 

BANBURY LATE BUS

Gaydon HUB, Warmington HUB, Banbury Cross HUB.

 

STRATFORD UPON AVON LATE BUS

Stratford upon Avon (Waitrose) HUB, Stratford upon Avon (Butterfly) HUB, Stratford upon Avon (Centre) HUB, Shottery HUB.

 

To request the possibility of a new bus, stop thereby effectively changing a bus route, there needs to be considerable demand to do so. In the past where one parent has suggested that a number of families are interested – when looked into, this has not been the case.

If there is a substantial interest in the sighting of a new bus stop, then each family individually must formally register their interest by emailing Transport@warwickschools.co.uk. Once received, you will then be asked for further information in support of your request, which will then help inform the process. This interest must be received by 10th July 2019 so that it gives us sufficient time to ensure the viability of the proposal is given our full consideration. We start the procurement process with our coach companies each Autumn New Year, so our full list of routes/stops needs to be confirmed by this deadline.

The bus routes have been designed to operate throughout the harsh winter road conditions getting the children into school on time. Any changes considered would have to look at the route as a whole and the impact that any additional stops may have on all families, not just one or two.

 

To request the possibility of a new Late Bus HUB, stop thereby effectively changing a bus route, there needs to be considerable demand to do so. In the past where one parent has suggested that a number of families are interested – when looked into, this has not been the case.

If there is a substantial interest in the sighting of a new bus stop, then each family individually must formally register their interest by emailing Transport@warwickschools.co.uk. Once received, you will then be asked for further information in support of your request, which will then help inform the process. This interest must be received by 10th July 2019 so that it gives us sufficient time to ensure the viability of the proposal is given our full consideration. We start the procurement process with our coach companies each Autumn New Year, so our full list of routes/stops needs to be confirmed by this deadline.

The current Late-Bus provision is an evolving process; we need your support and feedback to move the service forward and appreciate hearing from all parents in this regard. 

We would always wish to give families the freedom and flexibility to choose whichever bus stop they wish to use, be it close to home or en-route to elsewhere. However, we have some small villages which are unable to accommodate large numbers of vehicles close to the bus stops in a safe fashion.

 

Families should be aware that from September 2019, the postal codes of all bookings for village locations will be checked to ensure the bus stop always remains safe whilst serving its local community. If this becomes an issue, the booking may need to be transferred to another bus stop which can accommodate the rise in numbers safely.

 

We would always suggest that some of the larger purpose-built Hubs are used by families if they wish to drop off en-route, rather than these small villages and your support for this would be appreciated.

 

The routes are designed based on previous experience and parent feedback.  We have endeavoured to do all we can to meet known demand, subject to feasibility.  The service is reviewed and refreshed each year and may change in line with pupil numbers and where they live.  Finally, we consider any issues that may possibly have been experienced that year and learn from them, adjusting / streamlining if necessary.

 

You must ensure that if you move to a new house, it is essential that you inform the main school offices so that they can make the necessary changes to your child’s records which may be used by the schools in the event of emergency contact.

 

Log onto the WISF Transport website in the first instance to check if the NEW route can accommodate your request.

 

Once you have gained this clarification, please edit your booking to the new route on WISF Transport website.

 

Within the same price banding: if you move address within the same banding, there will be no additional costs involved.  Your son/daughter may require a new bus pass, and this will be provided at no extra cost.

New price banding:  if you move address and the price banding changes – our billing system will need to correct your bill at the next appropriate billing session.  Your son/daughter may require a new bus pass, and this will be provided at no extra cost.

 

Edit your booking

 

Lost Property / Replacement Bus Pass

We advise all of our parents that we have a robust system in place with regards to Lost property requests.

 

Please complete the Lost Property Form found on the WISF Transport website. This form will then go directly to our coach provider who will in turn search their fleet of vehicles and depot before planning for the safe return of your child’s item.

 

Lost property form

 

It is a condition of travel that pupils carry their bus pass with them on all journeys to show to the driver.  Failure to do so is a breach of the Terms & Conditions which they must adhere to when using the Service and the Deputy Headteachers will be monitoring this going forwards.

Please ensure that your son/daughter collects their new pass on the first two days of term to ensure they are able to travel on the SBS without obstruction.

If your son/daughter needs a replacement bus pass, please complete the Replacement Bus Pass request form on the WISF Transport website.  There is a charge of £10.00 per replacement pass.

Request a bus pass

 

School Bus Service Support

The Foundation is always keen to support families who find themselves requiring travel for their children from two separate destinations.  With this in mind, and in the spirit of being fair to all those requesting this service, the following criteria will apply:

  1. If both homes are on the same bus route – the full charge will apply for the higher banding for the year as only the one seat is being taken
  2. If homes are on separate bus routes (thereby 2 seats are being taken per child), charges are as follows:
    1. Child 1 – full fare for highest banding, with 50% discount off second seat / route
    2. Child 2 – full fare for highest banding, with 75% discount off second seat / route

The caveat to any ‘second seat’ provision is that the seat is not required by a full-fare paying family. If this were the case, then the second seat may become unavailable, so it can be used elsewhere.

 

The School Bus Service would always wish to assist non-bus user families if there was an exceptional need (such as hospitalisation / injury / significant family situation) and this provision can be discussed in the first instance, with their child’s pastoral team. This can only be accommodated if there is space on the route at that time. This assistance does not apply to parents’ working late or the transport of non-SBS pupils to their external outside activities.

 

The Foundation is happy to transport any of its eligible pupils on the School Bus Service.

 

Parents are responsible for making the decision initially as to whether they feel it is appropriate for their son / daughter to travel with their medical condition. However, parents need to be fully aware that in the event of a medical emergency with their child, the emergency services would be called and absolutely no intervention by the bus driver is expected.

 

In the event of the emergency services being called, no future travel by the pupil would permitted until a reassessment has taken place / agreement reached by parents, medical professionals and the senior teams. If the child was then removed from the Service, no penalty fees would be owing.

 

We are happy to accommodate Exchange Students within the School Bus Service provision, where space on Routes permits.  This is a bespoke arrangement and we would expect that host families explain the key points of the T&Cs to these visitors, before using the Service.

 

Please email the Transport team in the first instance as soon as possible (certainly 2 weeks before their visit) via Transport@warwickschools.co.uk copying in your Pastoral team for clarification (Head of Year etc).  There is no cost for your visitor, but places will be on a ‘first come first served’ basis only.